Sharp has restarted the software update for its popular smartphone AQUOS sense9, after temporarily halting distribution due to a serious issue. The update, which had been suspended earlier this month, now resolves a critical bug where incoming calls failed to ring when the screen was turned off.
This problem had caused frustration among users, as calls were being missed without any notification. In some cases, only the call history remained, while the caller experienced a sudden disconnection after one ring. Reports suggested that the issue occurred almost every time, making it a major concern for a device’s core function — receiving calls.
Highlights of the Fix
- Incoming call bug resolved: Ringtones now sound even when the screen is off.
- Automatic update: Users don’t need to perform manual steps; the fix is applied automatically.
- Affected models: SIM-free version SH-M29 and NTT DOCOMO version SH-53E.
- Second suspension: This marks the second time AQUOS sense9 updates were paused, following earlier Android 15 issues.
Background of the Issue
The trouble began after the November 10 update, when users noticed that calls were not ringing. For many, this meant missing important conversations. On the caller’s side, the phone appeared to disconnect after a single ring, creating confusion and inconvenience.
This was not the first time AQUOS sense9 faced such challenges. Earlier this year, the Android 15 update was also suspended due to system bugs. Since both the DOCOMO and SIM-free versions experienced the same symptoms, experts believe the issue lies in Sharp’s system processing rather than carrier-specific problems.
Support for Users
Sharp has assured customers that the new update will be delivered automatically. However, for those who remain concerned, support centers are available:
- SIM-free SH-M29: Sharp Data Communication Support Center (050-5846-5418), 10:00–17:00 (closed Dec 31 & Jan 1).
- DOCOMO SH-53E: DOCOMO Consultation Center (0120-582-360), 9:00–20:00 (open all year).
Expert Insight
According to Sujit Ram, automobile and tech industry analyst, “Software reliability is just as important as hardware quality. Sharp’s quick response to fix the AQUOS sense9 bug is a positive step, but consistency in updates will be key to regaining user trust.”
The AQUOS sense9 has built a reputation as a “solid smartphone” in Japan, and users will be watching closely to see if Sharp can maintain stability in future updates.